V2 Onsite was created in 2001 to offer flexible enterprise-class professional services and support for all V2 Solutions – from conception, through solution design and implementation to post sales support, on-site service and advance replacement - V2 can assist at every level of the solution lifecycle.

Consultancy
V2 pre-sales consultants can design specific V2 solutions to meet end-user requirements, with the desired functionality and flexibility to grow with future business requirements. In addition, they can conduct site-surveys and assist with RFIs.

Build & Integration
V2 has been creating bespoke solutions since 1995, and building and configuring bespoke RAID solutions since 1999. As part of the value added service provided, each individual RAID unit can be configured specifically to the customer requirements.

Testing
To ensure all systems are ready to use, ‘out of the box’ when shipped, all systems are tested in their final configured form for a period of no less than 48 hours - with final adjustments and further testing conducted as appropriate.

Installation
V2 Onsite engineers can assist in the installation of all our solutions from direct attached storage through to complete disaster recovery SAN solutions, and provide additional expertise as required. Upgrades and site-surveys on existing installations can also be conducted.

Advance Replacement
The standard value added warranty offered on all systems purchased from V2 is first year advance replacement (ADV). First year ADV covers the storage solution and all internal parts. Additionally where relevant, ADV also covers other components supplied internally to any 19” rack provided, which affect the functionality of the solution provided.

Upon request, advance replacement warranty can be extended to three years, or where agreed beforehand a longer term if required. (Extended ADV over a three year period is subject to availability of replacement parts.)

On-site Service
In addition to V2 advance replacement, V2 also offers on-site services.

Service calls are placed to the service centre. Once the problem has been diagnosed, and where it cannot be fixed without the need for a call-out, an engineer will attend site with the replacement component and swap out the faulty item.

This service is available with varying SLA terms. These being:

5x8x8 – Engineer attends site Monday-Friday within the hours 9am-5pm, support calls are responded to within 1 day of diagnosis requiring engineer callout.

5x8x4 - Engineer attends site Monday-Friday within the hours 9am-5pm, support calls are responded to within 4 hours from diagnosis requiring engineer callout. Under this SLA calls placed after 1pm can be responded during the morning of the next working day.

7x24x4 - Engineer attends site 7 days a week, 24 hours a day, support calls are responded to within 4 hours from diagnosis requiring engineer callout. In major conurbations this service level can be extended to 2 hour response where agreed, for an additional cost.

V2 out-sources all on-site services to Anacomp, a global MVS maintenance provider, to enable large global coverage for service provision.

V2 and its partners ensure that Anacomp engineers receive sufficient training to enable them to offer an extremely high level of service on behalf of V2.

Training
V2 offers an extensive range of training courses on the specific products within our solutions, as well as hands-on technical training on solutions as they are delivered. Additionally, regular training seminars are offered on new technologies, and sales training events on the solutions we provide.

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